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Service Levels - Domain Names
It is our aim at Distribute.IT to provide clients ith the
highest levels of professional, responsive and courteous service.
In order to meet these aims we set ourselves strict rules
for handling your sales and support queries. Whilst the different
domain extensions carry different rules for registration and
eligibility, we strive to complete correct applications instantaneously
where automation is possible, and within 30 minutes where
manual processes are required, during normal business hours
(Monday through Friday excluding public holidays). All support
emails wil be answered within 24 hours of receipt during normal
business hours.
Complaints Handling
Distribute.IT strives to offer the highest possible levels
of customer support however we accept that from time to time
clients may think otherwise! If you have a complaint, please
send an email to support@distributeit.com.au with the word
'Complant' in the subject line - upon receipt a manager will
attend to your complaint within 24 hours (excluding weekends
and public holidays).
We treat all emails, from resellers and registrants, no matter
how large or small the issue, with the same level of attention
and responsiveness.
If upon receiving a response from Distribute.IT to your account,
you do not feel that the response was sufficient and wish
to take the matter further, you can contact the relevant governing
bodies for the applicable domain name as follows:
.au domains - au
Domain Administration Ltd (auDA)
com/net/org/biz/info domains - ICANN
.nz domains - NZ
Domain Name Commissioner
Important Links
Australian
Broadcasting Authority (ABA)
Australian
Spam Act (2003)
Australian
Competition & Consumer Commission (ACCC)
Australian
Communication Authority (ACA)
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