Outsourced Support

Distribute.IT's brand strength is borne from our fanatical commitment to providing best-of-breed support. A result of many years of supporting resellers, for numerous services, our support team and processes have expanded and improved — to the point where we are now preferred suppliers of outsourced help desk, server and email support services to many customers.

Our reputation is unsurpassed for providing prompt, friendly and professional support.

Why Outsource?

If you're spending all day (and night) managing networks, servers and basic client support queries, it takes your focus off building your business. Outsourcing these reactive processes removes the stress and burden, and enables you to focus on expanding your organisation.

Outsourcing to Distribute.IT also presents opportunities to consolidate costs, build profitability and leverage a larger number of staff and resources that most businesses simply don't have access to internally.

It also offers the opportunity to promote extended support hours to your clients — another big plus to stand you out from your competitors.

True Australian Support

Distribute.IT staff are all located in our Melbourne offices. As an equal opportunity employer, we look for the very best and brightest talents, to ensure our reputation for providing unparalleled support is maintained at all times.

Server Management

One of the common complaints we hear from clients is that they spend all their time managing their servers rather than their clients. Outsourcing the management of your server to Distribute.IT's team of professionals provides you with peace of mind to confidently focus on growing your business.

Our flexible approach to support means we can provide each client with a customised solution that works, including hours of support, access, reporting and level of services provided.

Help Desk Services

By far the most time consuming and costly support you will incur is basic help desk services. Distribute.IT's capabilities extend to all levels of help desk support, covering a range of software applications and hosting platforms.

Resellers also have access to extended support hour help desk services.

Email Support

Distribute.IT's expansive network and resources support a number of leading email programs and applications. From multi-national office email management through to email server and anti-spam management, speak to one of our advisors about how Distribute.IT can economically improve and enhance your email services.